Last updated August 21, 2023
We collect information from you when you visit our Site and use our Services. We collect limited information from you when you register with us, request our software, contact us with questions or comments or request information, including your name, title, company name, address, email address, phone number, type of business or industry, username and password and other personal information that you voluntarily transmit with your communication to us. We also may collect information about you and your use of our Site and Services on or through the Site and through communications with you initiated via e-mail or phone or in-person at facility and trade shows. When you use the Services offered on or through the Site you will be required to log-in to the Site and provide your username and password. We also will collect broad demographic information, which we will use in the aggregate.
The personal information we request is required to provide Services to you, and if you fail to provide such information, we may not be able to provide our Services.
We also collect information about you automatically as you visit our Site and use our Services. Please see the section entitled “Cookies and Other Tracking Devices” below for additional information.
We primarily use your personal information to provide our Services to you, to respond to your inquiries, and to notify you about Services that we believe would be of interest to you. In particular, we use your information, which may include your personal information, for the following business, commercial and other purposes. Where required by law, we have determined the “legal basis” for using your personal information, as described below.
- Services, Support, and other Communications. To register you to use our software and our Services; to communicate with you; to respond to your inquiries (including via email) and provide the services that that you have requested, and for other customer services purposes; account verification; to notify you about regarding goods or services that you have purchased (legal basis: to perform a contract with you or take pre-contractual steps at your request. Where the contract is with your employer or another third party, our legal basis is our legitimate interest in facilitating performance of the contract with our customer);
- As permitted by law, for marketing and advertising purposes, including, for example, to notify you via email or other means of products and services that may be of interest to you, upcoming events, trade shows, and seminars; to send surveys or newsletters (legal basis: your consent, where required by law; otherwise, our legal basis is our legitimate interest in providing marketing information to promote the sale of our products and services);
- Analytics and Improvement. To tailor the content of information that we may send or display to you; to better understand how users access and use our Sites and Services, both on an aggregated and on an individualized basis; to improve our Site and our Services (legal basis: your consent, where required by law; otherwise, our legal basis is our legitimate interest in providing marketing information to promote the sale of our products and services).
We also will use aggregate information that is not personal information to analyze trends, improve the content and general administration of the Site, and track users’ movement.
Other reasons why we use your personal information are described in Disclosure below.
There are two main types of cookies: session-based and persistent cookies.
- Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
- Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.
The different types of cookies described above can be categorized as follows:
- Necessary Cookies. These are cookies that are required for the operation of our Site, such as to ensure security. For example, certain cookies enable you to log into secure areas of our Site. These cookies do not require your consent and cannot be switched off (although in some cases you can change your requests). You can set your browser to block or alert you about these cookies, but some parts of our Site may not work if you block these types of cookies.
- Performance Cookies. These cookies collect information about how you use our Site. For example, these cookies may collect information about the pages you visit, how long you spend on each page, the links clicked, and whether you experienced any errors. The information collected via these cookies is aggregated and therefore typically cannot be used to identify you. If you do not consent to these types of cookies we will not know when you have visited our Site and will not be able to use your visit to monitor its performance.
- Functional Cookies. These cookies are used to provide certain functionalities to you by recognizing you when you return to our Site so that we can offer you a better experience on this Site. For instance, these cookies help us to personalize our content for you, greet you by name and remember your preferences. These cookies allow us to analyze Site usage and understand how visitors use it. These cookies recognize and collect information about the number of visitors, the pages they view, how long they view pages and how they move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that visitors are easily finding what they are looking for. If you do not consent to these types of cookies, we will not be able to improve our Site based on information from your visit.
- Targeting Cookies. These cookies may be set by us or our advertising partners (third parties). They may be used by third parties to build a profile of your interests and show you relevant ads on other sites. If you do not consent to, or opt-out of, these types of cookies you will experience less targeted advertising of our products or services.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable their web browsers’ ability to accept cookies will be able to browse the Site however, certain site features may not work if you disable cookies.
Web Beacons, Pixel Tags and Other Technologies. We may use web beacons, such as clear GIFs, web bugs or pixel tags, which are tiny graphics with a unique identifier similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs in connection with our Site to, among other things, track the activities of website visitors, help us manage content, and compile statistics about website usage.
Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in above section (e.g., by disabling cookies).
We do not share your personal information with unaffiliated entities for their own marketing purposes. We will share personal information with our affiliated entities in the ordinary course of business to facilitate our ability to provide our Services to you. We also will share your information with unaffiliated entities for the purposes described below:
Service Providers. We may disclose your information to vendors, service providers, contractors, or agents that perform functions on our behalf. For example, these vendors may assist us in managing our Site and in performing Services that you have requested from us.
In response to Legal Process. We will use and disclose your information when we reasonably believe we are required to do so by law, regulation or other government authority or when we deem it appropriate or necessary to provide such information to law enforcement authorities (legal basis: our legitimate interest in conducting our business in compliance with the law; where we are required to disclose information under EU or UK law, our legal basis is compliance with that law).
To Protect Us and Our Users. We will disclose your information when we believe it is necessary and/or appropriate to do so in order to enforce the Isola Terms of Service, to protect and defend the rights or property of Isola (including in the context of a judicial or other legal proceeding), or to protect the safety of our employees, agents, or users of our Site and our Services (legal basis: our legitimate interest in protecting our interests, assets and business, and the interests of our employees, customers, shareholders and other stakeholders).
Business Transfers. We may transfer your information to a successor entity in connection with a corporate transaction, such as a debt or equity offering, a merger, consolidation or other corporate reorganization, or a part of a bankruptcy proceeding, and we may share your information in anticipation of such a transaction, including with our advisors and potential counterparties (legal basis: our legitimate interest in efficiently organizing and financing our business).
This Site contains links to Isola social media pages from the following companies:
Twitter; Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. Find information on data protection at Twitter here: https://twitter.com/en/privacy.
LinkedIn; LinkedIn is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Find information on data protection at LinkedIn here: https://www.linkedin.com/legal/privacy-policy.
This Site is not intended for children under the age of 16. Isola does not target its services or this Site to children under 16. Isola does not knowingly collect personal information from children under the age of 13.
We may employ procedural and technological security measures that are reasonably designed to help protect your personal information from loss, unauthorized access, disclosure, alteration or destruction. Isola may use firewalls, password protection, secure socket layer and other security measures to help prevent unauthorized access to your personal information. Please be aware that despite these measures, no data security measures can guarantee complete security.
You may update the information that you provided in your profile by contacting us at firstname.lastname@example.org. Upon your written request, Isola will update or delete, as applicable, the personal information that you have provided to us as soon as reasonably possible. You are responsible for maintaining the secrecy of your unique password and account information at all times.
We may send periodic promotional or informational emails to you (with your consent, where required by law). You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.
The controller of your personal information is ISOLA USA Corp., 6565 W. Frye Road, Chandler, Arizona 85226, USA. You can also email us at email@example.com.
- Your Rights: We would like to make sure you are fully aware of your data protection rights under General Data Protection Regulation (GDPR) or other applicable data protection law. EU and UK residents are entitled to the following in respect of their personal information, subject to specific conditions and limitations as set out in GDPR:
The right to access – You have the right to request that we provide additional information about the processing of your personal information, and to obtain access to and copies of your personal information.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal information, such as where you have withdrawn your consent, where you object to processing based on legitimate interests due to your particular situation and we have no overriding legitimate grounds (see below), or where your personal information is unlawfully processed.
The right to restrict processing – You have the right to request that we restrict the processing of your personal information so that it is merely stored and not otherwise processed, under certain conditions such as:
- you contest the accuracy of the personal information (we will restrict processing until we have taken sufficient steps to correct or verify its accuracy);
- the processing is unlawful but you do not want us to erase the personal information;
- we no longer need your personal information for the purposes of the processing, but you require such personal information for the establishment, exercise or defense of legal claims; or
- you have objected to processing justified on legitimate interest grounds (see below), pending verification as to whether we have compelling legitimate grounds to continue processing.
Where your personal information is subject to restriction, we will only process it with your consent or for the establishment, exercise, or defense of legal claims.
The right to object to processing based on legitimate interest basis – where we are relying upon our legitimate interests to process personal information, you have the right to object to that processing based on grounds related to your particular situation. If you object, we must stop that processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or we need to process the personal information for the establishment, exercise or defense of legal claims. Where we rely upon legitimate interest as a legal basis for processing, we believe that we can demonstrate such compelling legitimate grounds, but we will consider each case on an individual basis.
The right to object to processing for direct marketing purposes – You have the right to object at any time to processing of your personal information for direct marketing, including profiling related to direct marketing.
The right to data portability – Where we are relying (as the legal basis for processing) upon your consent, or the fact that the processing is necessary to perform a contract to which you are party or to take steps at your request prior to entering a contract, and the personal information is processed by automated means, you have the right to request that we transfer the information that we have collected to another organization where this is technically feasible, or directly to you.
The right to withdraw consent – In the event your personal information is processed on the basis of your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the supervisory authority, in particular the authority in the place of your habitual residence, place of work or place of alleged infringement, if you consider that the processing of your personal information infringes applicable law.
If you would like to exercise any of these rights (other than your right to lodge a complaint, for which you can directly contact the data protection supervisory authority), please contact us at our email: firstname.lastname@example.org, or write to us:
Isola Group B.V.
Attn: General Counsel
6565 W. Frye Road
Chandler, Arizona 85226, USA
You may contact our DPO for Germany, EU, and UK at Isola GmbH, Isolastraße 2, D-52353, Düren, Germany. Email: email@example.com.
- International Data Transfer
Your personal information will be transferred to countries where we have facilities or in which we engage service providers outside of your country of residence, namely the United States, which has data protection rules that are not as protective as those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information. We transfer information in order to operate efficiently, to improve performance, and to create redundancies in order to protect information in the event of an outage or other problem.
Our general approach is to only retain personal information for as long as is required to satisfy the purpose for which it was collected by us or provided by you, including for the duration of the applicable statute of limitations. For example, we retain records in order to resolve queries or disputes regarding our products or Services, or bring or defend claims which we think may arise from time to time during the relevant statute of limitations. In certain cases, legal or regulatory obligations require us to retain specific records for a set period of time, including following the termination of any contract with you or your employer (e.g., under applicable tax law).
If you are a California resident, please see our California Consumer Privacy Act Notice using this link – https://www.isola-group.com/isola-group-california-consumer-privacy-act-notice/.
For more information about our privacy practices, you may contact us as set forth in the Contact Us section above.